Policies & Shipping
100% SATISFACTION GUARANTEE
Returns are accepted on all new, uninstalled and unused products for a period of 30 days from the time of original shipment.
We try to make returns as easy as possible. If for any reason you are not completely satisfied with your purchase upon receipt, return it within 30 days and we'll get a refund, exchange, or in-store credit processed. Please include a copy of your invoice or a note with your name and any relevant information we may need to process your return. We do our best to have returns processed within 2 business days of receipt of the returned item(s).
All returns must be addressed to:
Bob's Bicycles
Attn: Returns
6681 W Fairview Ave
Boise, ID 83704
Bob's will refund actual shipping costs on all mis-shipped or damaged/defective merchandise. At times, we offer Free Shipping with your order. Free Shipping is our gift to you so long as you keep the item. In the case of returns when Free Shipping was offered, we will refund the purchase price less the cost of shipping the order to you.
For instance, your order totals $100 w/ Free Shipping, and our cost to ship the order to you is $10. When you return the item(s), we will refund you $90.
At our sole discretion, a 15% restocking fee may be charged on returned items to any cover costs or fees we have incurred.
For additional information on our return policies, or for further help, please contact Bob's Bicycles via phone at 1-800-554-BOBS (2627) or via email at sales@bobs-bicycles.com.
INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) protocol, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
PAYMENT INFORMATION
All items are sold in U.S. dollars. You may use Visa, MasterCard, American Express, or Discover or mail a money order or personal check drawn on U.S. funds addressed to:
Bob's Bicycles
Attn: Sales
6681 W Fairview Ave.
Boise, ID 83704
Please allow up to 10 business days for personal or business checks to clear. Orders will not be shipped until payment has cleared. Sales Tax will be included on all orders placed within the state of Idaho.
SHIPPING & RATES
Currently we process web orders to all 50 states as well as all US Territories and Canada. For any other international inquiries, please shoot an email to sales@bobs-bicycles.com, or call us at 208.322.8042. All shipments are made using either UPS or the United States Postal Service. Bob's reserves the right to ship items using our preferred carrier.
Continental US Shipping Rates
| Checkout Total | Standard | 2-3 Day Shipping |
|---|---|---|
| To $19.99 | $4.99 | 11.99 |
| $20.00-$149.99 | FREE | 11.99 |
| $150.00 & Up | FREE | 19.99 |
Alaska, Hawaii, and Puerto Rico
| Checkout Total | Ground | 2-3 Day Shipping |
|---|---|---|
| To $149.99 | $8.99 | 14.99 |
| $150.00 & Up | 12.99 | 29.99 |
Canada Shipping Rates
| Shipment Method | Canada Priority (approx. 6-10 days) | Canada Express (approx. 3-5 days) | Canada Oversize Priority (Frames/Wheelsets) |
|---|---|---|---|
| $19.99 | $29.99 | $39.99 |
Oversize items may incur additional charges which will be noted in the product listing. Questions about shipping? Give us a call @ 1-800-554-BOBS(2627) or Email us.
TRACKING
Our orders are shipped using UPS or USPS based on our discretion. All orders shipped via UPS and USPS have tracking information automatically provided to the email address provided with your order. Your order should ship within 1-2 business days.
DELIVERY TIMES
For UPS Ground shipments use the following guidelines:
Pacific Northwest: 1-2 Business days
Southwest: 2-3 Business days
Central US: 3 to 5 Business days
Eastern US: 5 to 6 Business days.
UPS delivers Monday - Friday until 8:00pm local time, except on major holidays.
USPS Priority mail and First Class mail packages are typically delivered within 2-3 business days (Mon.-Sat.) after shipment. USPS shipments are typically delivered with your daily maildrop.
INSURANCE
*IN-STORE PICKUP
Orders requesting in-store pickup will be ready after 2:00 pm the following business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
BACKORDERS
Due to limited availability on some of the products we sell, a certain item may be out of stock temporarily. If this causes your order to be sent in more than one shipment, Bob's will pay postage on all additional packages after the initial shipment.
DAMAGED SHIPMENTS
Should a package arrive damaged please contact Bob's immediately to start a claim with the shipping company. Remember to keep all original shipping containers and packing material for inspection. Please note that all damage claims are paid by the shipping company and not by Bob's Bicycles. Therefore, refunds may take up to 180 days to process.
WARRANTY
CUSTOMER SERVICE
DISCLAIMER
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. Bicycle prices are listed at manufacturers suggested retail prices and do not include shipping and assembly costs. Prices may vary from website to in-store. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
